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Is JotForm HIPAA Compliant?

Picture of Form Vessel By  Form Vessel  ·  1 minute read

Why This Question Matters

Many healthcare providers, clinics, and digital health tools consider using JotForm to collect patient intake, consent forms, medical histories, or file uploads. Because those workflows may involve Protected Health Information (PHI), misconfiguring or misusing JotForm can expose you to compliance risks.

1. What JotForm Claims About HIPAA Compliance

  • JotForm offers a “HIPAA‑friendly” mode when enabled.

  • All data in transit and at rest is encrypted, and PHI data is isolated in a stricter system.

  • HIPAA accounts are migrated into a separate, protected environment.

  • Users must sign a Business Associate Agreement (BAA) with JotForm to lawfully handle PHI.

2. When JotForm Is HIPAA Compliant. Hint: It is not always!

JotForm is not automatically HIPAA compliant. It only qualifies if certain requirements are met:

  • Gold or Enterprise plan: HIPAA mode is only available at these levels.

  • Enable HIPAA mode in account settings: Compliance requires running the upgrade wizard.

  • Signed BAA: Without this, there is no legal compliance coverage.

  • Disable non‑compliant widgets or integrations: Certain plugins are flagged as unsafe.

  • Secure downstream workflows: Any connected apps or storage must also be HIPAA compliant.

If all these are satisfied, JotForm can operate in a HIPAA‑compliant way.

3. Risks & Common Pitfalls

  • Starter, Bronze, and Silver plans do not support HIPAA mode.

  • Non‑HIPAA integrations (e.g. Mailchimp, Zapier) break compliance.

  • Email notifications cannot safely transmit PHI content.

  • Migrating existing forms may require re‑embedding updated links.

  • Exporting data into insecure systems voids compliance, even if JotForm is configured correctly.

4. Steps to Use JotForm in HIPAA‑Compliant Mode

  1. Upgrade to Gold or Enterprise plan.

  2. Enable HIPAA compliance in account settings.

  3. Remove or replace non-compliant integrations and widgets.

  4. Sign the Business Associate Agreement (BAA).

  5. Test end‑to‑end data flows for PHI exposure risks.

  6. Audit your forms and integrations regularly.

5. Verdict: Is JotForm HIPAA Compliant?

Yes, but only when correctly configured. If you upgrade, enable HIPAA mode, sign the BAA, and avoid unsafe integrations, JotForm can meet HIPAA standards. Without those prerequisites and significant effort to ensure you are using it in a compliant manner, collecting PHI with JotForm puts your organization at risk.